BR 205: Smarter, Faster, Better by Charles Duhigg

Category: 2 – BUY it!* (All Categories are 1 – Read ASAP!, 2 – BUY it!, 3 – SHELF it, 4 – SOMEDAY it)

Comments: Solid book. Lots of great stories and a compilation of powerful principles.

Top 3 Learnings:
1. A combination of many interesting studies and a long research project at Google determined that there is one attribute that all high performing teams share – they all enable psychological safety.

2. In all, it remains an intriguing thought: if you want to build a successful company, you should not seek to attract the biggest rock stars. Instead, a loyal orchestra of employees will perform better – provided there is a dissenting tone every once in a while, to keep everyone focused.

3. I found this story incredibly inspiring

Tetsuro Toyoda was visiting NUMMI (a plant in Fremont California that is a joint collaboration between Toyota and GM). He saw Joe, an assembly line worker, struggling to install a taillight. He kept imploring him to pull the Andon cord and stop the assembly line. After many attempts – “Joe, please,” Toyoda said. Then he stepped over, took Joe’s hand in his own and guided it to the andon cord, and together they pulled. A flashing light began spinning.

When the chassis reached the end of Joe’s station without the taillight correctly in place, the line stopped moving. Joe was shaking so much, he had to hold his crowbar with both hands. He finally got the taillight positioned and, with a terrified glance at his bosses, reached up and pulled the andon cord, restarting the line.

Toyoda faced Joe and bowed. He began speaking in Japanese.
“Joe, please forgive me,” a lieutenant translated. “I have done a poor job of instructing your managers of the importance of helping you pull the cord when there is a problem. You are the most important part of this plant. Only you can make every car great. I promise I will do everything in  my power to never fail you again.”

Next day, a dozen pulls happened. And in a week, a hundred. It still cost a lot but given the responsibility, employee motivation increased. Most productive GM plan. Absenteeism decreased from 45% to 3% and productivity soared. NUUMI was legendary.

Book notes here.

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